YRC Freight End User Support Engineer II in Overland Park, Kansas

JOB SUMMARY


Performs tasks associated with installing, configuring, and maintaining computer and/or network operating systems, systems software, and related hardware under guidance of senior staff. Develops and implements technical knowledge to meet the needs of the team and organization.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provides support and ensures reliability of deployed technologies, systems and processes according to established procedures and industry best practices.

  2. Troubleshoots, analyzes, monitors and reviews records and reports of productions, application, system failures and other problems.

  3. Responsible for monitoring performance and maintaining system stability. Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. Maintains platform related inventory and other hardware/software/license tracing documentation.

  4. Manages team and small cross functional/departmental projects. Coordinates the successful execution of project activities. Assists and develops project presentation. Presents project presentation to technical groups.

  5. Provides knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction. Reviews issues to identify trends and make recommendations for improvement.

MINIMUM REQUIREMENTS

  • Bachelor's Degree in Computer Science or equivalent

  • 3 years of relevant in depth technical knowledge in areas related to platform specific systems and/or network operations.

  • Experience with Active Directory structure and logic

  • Basic understanding of script language as it applies to troubleshooting or discovery (ie. Powershell, macro, etc)

  • Basic understanding of group policy and script behavior

  • In depth understanding of Windows operating system deployment (OSD) and management (Windows 7, 8, 10)

  • Experience with client application installation, packaging and deployment

  • Experience with System Center (SCCM) administration

  • Experience with Mobile Device Management preferred

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans

Title: End User Support Engineer II

Location: KS-Overland Park

Requisition ID: 1701T2