YRC Freight Technical Support Specialist II in Overland Park, Kansas

JOB SUMMARY

Computer Operations position responsible for providing second level support for technology infrastructure. Job entails daily mainframe and open systems' computer operations monitoring and interaction. Acts as an advocate for the customer ensuring proper focus is maintained and attention brought to customer needs. Utilizes effective communication and basic technical skills to ensure timely and effective implementation and resolution of issues and requests.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Fulfill customer IT service requests

  2. Handles IT issues and problems with minimal assistance

  3. Demonstrates basic knowledge of key business processes

  4. Provides support for deployed technologies, systems, and processes*


COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.

  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

  1. High school diploma or equivalent

  2. Help desk experience

  3. TSO, ISPF, and JCL.

  4. Demonstrates knowledge of customer service responsibilities

  5. Computer related knowledge

PREFERRED QUALIFICATIONS

  1. Some college preferred

  2. Mainframe computer console experience

WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

/Minorities/Females/Persons with Disabilities/Protected Veterans/

Title: Technical Support Specialist II

Location: KS-Overland Park

Requisition ID: 1701K4